Digital service support
Support
Identify the affected service and collect useful details first. This helps route and resolve your request more quickly.
Quick checks
- Check that your internet connection is stable and that the device date and time are correct.
- Open the service again from the catalogue instead of using an old bookmark.
- Check that you are using the profile and credentials required by the service.
- Try a recent version of Chrome, Edge, Firefox or Safari without disabling security features.
- Write down the exact error message and the time when it appears.
Choose the right channel
For academic records or student services, use the official Student information and support service. For workplace applications or technical problems, follow the channel identified on the relevant catalogue page.
General contact details are not duplicated in this build until they are validated by the responsible unit. Always refer to the current service page.
What to include in your request
- Name of the service and the page from which you opened it.
- The profile you are using, without disclosing your password.
- Date and time of the problem, device, operating system and browser.
- Full error text and the steps immediately before it.
- A screenshot with passwords, codes, third-party data and other unnecessary information removed.
Accessibility problems
If a barrier prevents you from using the portal, include the page, the task you were attempting, assistive technology and browser. The accessibility feedback channel must be published after institutional contact details have been validated.